Privacy Policy for veloniquetra.sbs

This Privacy Policy explains how veloniquetra.sbs collects, uses, stores, and protects your information while you use our urban and local guide services.

Information We Collect

We gather only the necessary personal and usage data for site features and communications.

• Personal information, such as your name, email address, or contact details submitted via our contact form.
• Technical data, including browser type or IP address, for site analytics and optimization purposes.
• Details of inquiries, feedback, or reports you send through our communication platforms.
• Usage data generated by interactions with city and local guide content and route selections.

How We Use Your Data

We process your data with respect for your privacy, only for service provision and improvement.

• To maintain and enhance our guide services and ensure platform reliability.
• To communicate updates about your requests, inquiries, or reported issues.
• To analyze route usage and improve city and local guide experiences for users.
• To comply with statutory obligations and safeguard the integrity of our platform.

Legal Basis for Processing

Our use of your information is grounded in lawful processing, primarily consent and contractual necessity.

We process your data with your consent, to perform agreed services, and to adhere to Malaysian and applicable privacy laws. Additional bases include legitimate business interests such as platform improvement.

Sharing Information

Information is only shared when necessary, as detailed below.

• With service providers supporting platform functionality, subject to privacy agreements and only as required for their work.
• If required by law or governmental regulation, in line with legal processes.
• During business changes such as mergers, in line with user rights and jurisdictional privacy standards.

Data Security

We maintain physical, digital, and procedural safeguards to protect your personal information from unauthorized access, alteration, or disclosure. All data transmissions use secure protocols in line with industry standards.

Your Rights

You retain rights regarding your personal information and its processing.

• Access your stored personal data upon request in a timely manner.
• Request correction or deletion of your personal details whenever necessary.
• Object to or restrict certain processing activities based on legitimate grounds.
• Withdraw consent at any time for non-essential data processing activities.

Cookies and Tracking

We use cookies to optimize your browsing experience and analyze site performance. For details, please read our full cookie policy.

Cookie Policy page Cookie Policy page

Contact Us

For privacy-related questions or requests, please contact our team using the information provided below.

Privacy Policy Changes

We may revise this policy to reflect operational, legal, or regulatory updates. Material changes will be communicated clearly on this page.